IT Technical Support Officer

Closing date:

31 October 2017

Post date:

2 August 2017

Salary:

£22,400

PLEASE NOTE THAT DUE TO THE EXCITING ONGOING EXPANSION OF TWINING WE ARE NOW RECRUITING FOR THIS POSITION ON AN ON-GOING BASIS.

Field Based IT Technical Support Officer wanted!

About Twining:

We exist to improve mental wellbeing by supporting people in and into work. Everything we do is aimed at helping people with mental health conditions gain access to the benefits work has to offer. Our tailored practical employment support doesn't just help with work related goals, it improves lives.

We are a young dynamic and fast growing charity that has expanded it’s reach from Ealing alone to over 13 London Boroughs in less than twenty years. Our mission is to provide our life changing service across London and we continue to expand our delivery with European Social Fund, NHS and London Council funding. Furthermore we have recently secured considerable financial and intellectual support from the Social Business Trust to ensure that we deliver our strategic vision.

Our staff are highly professional, passionate and committed people who are motivated to improve the lives of those with mental health conditions. A proportion of our staff have personal lived experience of mental health conditions and with our support and their own self-management play an important role informing our approach.

About the IT Technical Support Officer Role:

A key contributor to Twining’s day to day operations you will monitor and maintain Twining's computer systems and networks, install and configure computers systems, diagnose hardware and software faults and provide technical and application support both over the phone or in person.

About you:

You will be a positive and responsive individual who thrives on solving people’s IT problems with the patience to deal with basic and complex issues.

Next steps…

If this sounds like you and you want to be part of an ever expanding and winning team then download the recruitment pack via the button to the top right handside of this page along with the Equal Opportunities Monitoring Form.  

Please send your CV and covering letter in a single document with the job reference clearly indicated demonstrating why you are a great fit for Twining. Please include:

1. Who you are
2. How you relate to others
3. Why you would be the best person for the job based on the person specification?

To apply please download the recruitment pack by clicking the button on the top right of this page. Instructions for where to submit your application are on the front page. 

Please include in the title of your letter and email job reference: #ITTech

Twining is committed to ensuring equal opportunities and equal access to employment. To monitor the diversity of our applications, we ask that you provide us with a little background information. You can be assured that this information is confidential and will not be shared with the shortlisting manager or interview panel. We use this information to assess how we’re doing and where we could improve in line with of equality and diversity ambitions.

Please include the supplied form Equal Opportunities form with your submission.

What you will get…

And in return for your enthusiasm and commitment?

We commit to each member of staff’s development and offer excellent benefits including a generous annual leave entitlement of 27 days (increasing after 5 years to a maximum of 30 days) and an employee assistance programme.

As a mental health charity we recognize the importance of supporting our staff to manage their wellbeing in the workplace and promoting a positive work/life balance is at the core of our management/employee relationships.

Terms and conditions

• Under the Asylum and Immigration Act 1996 (section 8 amended 1 May 2004) all successful applicants will be required to produce evidence of their right to work in the United Kingdom.
• Successful applicants may be subject to a Disclosure and Barring Service (DBS) check / Rehabilitation of Offenders Act 1974 Exemptions order 1986 check depending on the post applied for.
• References will be required and may need to span the last three years of work history (individual NHS Trusts have different requirements for their contracts – to be discussed at interview). We will not normally request your references unless we offer you employment. At least one reference should be from your current or most recent employers. References must either be from your existing line manager or the company HR team and will only be accepted if the referee is still working at the company at the time of submitted references. We may also call your referee for a verbal reference. If you have been unemployed or have not worked in the last three years this should be indicated to the recruitment team who will discuss suitable referees with you.
• You must be eligible to work in UK – subject to satisfactory evidence check
• Twining are a Mindful Employer and a member of the Living Wage Foundation.
• Twining Enterprise is committed to equal opportunities. Please direct any requests for reasonable adjustments to Oliver Jacobs (o.jacobs@twiningenterprise.org.uk)

Twining are a Mindful Employer and a member of the Living Wage Foundation.

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